Refund policy

Exchanges & Final Sale Policy

Roseline E. Studio does not accept returns for refunds. We offer exchanges on eligible jewelry within 14 days of delivery. To be eligible for an exchange, items must be returned in their original condition and original packaging. Roseline E. Studio reserves the right to decline an exchange if an item is returned damaged, altered, or otherwise not in its original condition.

To request an exchange, please contact us within 14 days of receiving your order.  

Earrings
For hygiene reasons, all earrings are final sale and are not eligible for return or exchange.

Original Artwork
All original artwork is final sale and cannot be returned or exchanged.

Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you receive an incorrect item, please contact us as soon as possible with your order number and clear photos of the item and packaging. We will work with you to resolve the issue.

Exchange Shipping
Customers are responsible for return shipping costs associated with an exchange. If the exchange is necessary because an item arrived damaged, defective, or incorrect, Roseline E. Studio will cover the applicable shipping costs.

Original shipping charges are non-refundable.

Kindly note that items sent back without first requesting an exchange will NOT be accepted.